The Westin Dallas Downtown
8.1Rating
ExcellentRated by Guests
392Reviews
What to expect
Pros
- 🏖️Convenient location with plenty of food options within walking distance.
- 🛏️Spacious and clean rooms with comfortable beds.
- 🏊Indoor pool with amazing views of downtown.
- 🌆Terrific views of downtown Dallas from the room.
- 🍔Great breakfast options available.
- 🛎️Attentive and friendly staff providing excellent service.
- 🏢Perfect location for business and leisure activities.
- 🐶Pet-friendly policy without additional fees.
- 🚗Convenient parking facilities with easy access.
- 🌟High floor rooms with amazing city views.
Cons
- 🧼Lack of housekeeping service even upon request.
- 👎Poor communication and delayed resolutions for customer issues.
- 🚗Unsafe and unpleasant parking garage experience.
- 🧹Inadequate cleanliness in the rooms and bathrooms.
- 🛎️Inefficient and unhelpful front desk and concierge service.
- 🍽️Limited restaurant amenities and poor quality breakfast options.
- 🏢Lack of room upgrades and unmet loyalty program benefits.
- 💼Issues with billing accuracy and handling of expenses.
- 👎Inconsistent service quality and lack of attention to detail.
- ⛈️Poor response to customer complaints and dissatisfaction.
What this place has to offer
Things to do and ways to relaxFitness center, Game room, Golf course [on-site], Massage
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingKitchen, Room service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Spanish
The Westin Dallas Downtown is a popular choice amongst travelers in Dallas (TX), whether exploring or just passing through. The property features a wide range of facilities to make your stay a pleasant experience. Service-minded staff will welcome and guide you at The Westin Dallas Downtown. All rooms are designed and decorated to make guests feel right at home, and some rooms come with flat screen television, air conditioning, heating, wake-up service, desk. The property offers various recreational opportunities. No matter what your reasons are for visiting Dallas (TX), The Westin Dallas Downtown will make you feel instantly at home.
Where you'll be sleeping
35 m²
Deluxe, Guest room, 1 King
1 king bed
35 m²
Traditional, Guest room, 1 King
1 king bed
Deluxe Suite, 1 Bedroom Suite, 1 King
1 king bed
25 m²
Junior Suite, 1 Bedroom Suite, 1 King
1 king bed
67 m²
Junior Suite, 1 Bedroom Suite, 2 Queen
2 queen beds
77 m²
Corner King Suite with Cityscape View
37 m²
Deluxe, Guest room, 2 Queen
2 queen beds
37 m²
Traditional, Guest room, 2 Queen
2 queen beds
37 m²
Deluxe Queen Room with Two Queen Beds and Tub - Mobility and Hearing Accessible
2 queen beds
37 m²
Deluxe Queen Room with Two Queen Beds and Adapted Tub - Mobility and Hearing Accessible
2 queen beds
What other guests say about this hotel
Is this hotel improving or worsening?
We've analyzed the reviews to find out if this hotel is improving or worsening. On average, this hotel is worsening 0.00% over the period.
Who should stay here
We've analyzed the reviews to find out what different types of travelers think about this hotel.
When to stay here
We've analyzed the reviews to find out what months are best to stay here.