Novotel Samator Surabaya Timur
9.0Rating
ExceptionalRated by Guests
1,628Reviews
What to expect
Pros
- 🏊Swimming pool available for relaxation
- 🍽️Wide range of food options, both hot and cold
- 👨👩👧👦Family-friendly atmosphere with kids club and playground
- 🏋️Good gym facilities for sports enthusiasts
- 🚗Ample parking space for visitors
- 🛏️Spacious and clean rooms for a comfortable stay
- 🤝Friendly and helpful staff providing excellent service
- 🍲Delicious and varied food options available
- 🌟Top-rated staycation destination with great facilities
- 🎂Special arrangements for celebrations and birthdays
Cons
- ⏳Slow service and miscommunication issues reported
- 🧹Rooms need better cleaning maintenance
- 🧂Some hot food items may be too salty for some guests
- 🍹Limited capacity in breakfast room at peak times
- 🙏Space for prayer limited to accommodate only one person
- 💧Small complimentary water bottles provided
- 🍴Restaurant in different building may inconvenience guests
- 🚿Cleaning team may be late in servicing rooms
- 💤Basic suite amenities may not meet all expectations
- 🚗Access to the hotel may be challenging during peak hours
What this place has to offer
Things to do and ways to relaxFitness center, Game room, Massage, Mini golf course, Pool with view, Sauna, Solarium, Spa, Spa/sauna, Tours
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingRestaurant [halal], Room service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Indonesian
The 4-star Novotel Samator Surabaya Timur offers comfort and convenience whether you're on business or holiday in Surabaya. Both business travelers and tourists can enjoy the property's facilities and services. Service-minded staff will welcome and guide you at Novotel Samator Surabaya Timur. Each guestroom is elegantly furnished and equipped with handy amenities. The property offers various recreational opportunities. Discover all Surabaya has to offer by making Novotel Samator Surabaya Timur your base.
Where you'll be sleeping
76 m²
Superior Suite with King Bed
1 king bed
30 m²
Deluxe Double Bed
1 double bed
30 m²
Deluxe Twin Bed
2 single beds & 2 single beds
56 m²
Executive Suite with 1 King-Size Bed
1 king bed
29 m²
Superior Room - 2 Single Beds
2 single beds
128 m²
Executive Suite with 1 king-size bed and 2 sing le beds
1 king bed
29 m²
Superior King Bed
1 king bed
56 m²
Executive King Room
28 m²
Superior Room
2 single beds
SUITE Executive room with 1 king-size bed, 1 queen-size bed and 2 single beds
What other guests say about this hotel
Is this hotel improving or worsening?
We've analyzed the reviews to find out if this hotel is improving or worsening. On average, this hotel is worsening 0.00% over the period.
Who should stay here
We've analyzed the reviews to find out what different types of travelers think about this hotel.
When to stay here
We've analyzed the reviews to find out what months are best to stay here.