The Alana Surabaya
8.5Rating
ExcellentRated by Guests
462Reviews
What to expect
Pros
- 🏨Good hotel services and staff
- 🍽️Variety of delicious breakfast options
- 🏊Indoor pool available for use
- 🚗Parking facilities provided
- 👪Family-friendly amenities and services
- 🍲Local cuisine options in breakfast
- 🛏️Spacious and comfortable rooms
- 👍Convenient location near dining options
- 🥇Highly recommended by guests
- 🥂Welcome drink and cake included in suite rooms
Cons
- ❄️Cold pool water
- 🧊Inadequately cold fridge in rooms
- 🚶Slightly far location from main venues
- 🍔Limited dining options within the hotel
- 🛎️Delay in services like bringing online food orders to rooms
- 🚭Strong tobacco smell in non-smoking rooms
- 🔑Issues with returning car keys by receptionists
- 💤Massage service no longer available
- 🛠️Room cleanliness needs improvement
- 🏢Old and noisy hotel ambiance
What this place has to offer
Things to do and ways to relaxFitness center, Massage, On-site entertainment, Sauna, Yoga room
Services and conveniencesConcierge, Elevator, Laundry service
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Indonesian
The Alana Surabaya is perfectly located for both business and leisure guests in Surabaya. The property features a wide range of facilities to make your stay a pleasant experience. Service-minded staff will welcome and guide you at The Alana Surabaya. Guestrooms are designed to provide an optimal level of comfort with welcoming decor and some offering convenient amenities like flat screen television, carpeting, clothes rack, slippers, sofa. The property offers various recreational opportunities. Discover all Surabaya has to offer by making The Alana Surabaya your base.
Where you'll be sleeping
32 m²
Club Room
1 king bed
64 m²
Suite
1 king bed
32 m²
Deluxe Double Room
1 king bed
28 m²
Premier Twin Room
2 single beds
28 m²
Premier Double Room
2 single beds or 1 queen bed
32 m²
Deluxe Twin Room
2 single beds
28 m²
Superior Room
1 double bed or 2 single beds
30 m²
Deluxe Room with City View
1 king bed
30 m²
City View Superior Room
1 king bed
30 m²
Deluxe Room with City View
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