The Castle Hotel, a Luxury Collection Hotel, Dalian
8.9Rating
ExcellentRated by Guests
28Reviews
What to expect
Pros
- 🌟Luxurious and elegant decor throughout the hotel
- 🌉Spectacular views of the ocean, bay, and city from the hotel
- 🍽️Excellent breakfast buffet with a wide variety of options
- 🛌Spacious and comfortable rooms with beautiful furnishings
- 🏝️Convenient location near the beach and attractions
- 🍷Quality food and beverages offered in the hotel restaurants and lounge
- 👑Attentive and professional service from the hotel staff
- 🏰Unique and impressive architecture, resembling a castle
- 🛎️Efficient check-in process and welcoming front desk staff
- 🤝Helpful concierge service and amenities like a spa and gym
Cons
- 🧹Rooms showing signs of wear and in need of maintenance
- 🔇Lack of multilingual staff, especially in non-English speaking countries
- 🍸Inconsistent service quality, particularly in the lounge and bar areas
- 🌡️Issues with room temperature control, either too warm or too cold
- 🏊♂️Charges for sauna and pool usage, unexpected additional fees
- 🏨Limited turn-down service and amenities compared to other luxury hotels
- 🚪Difficulties in room requests or changes, lack of flexibility in accommodation
- 💸Perceived value for money not meeting expectations, especially for special occasions
- 🗣️Communication challenges with staff, especially in resolving issues or requests
- 🛏️Inconveniences like twin beds instead of requested king bed, lack of upgrades or solutions
What this place has to offer
Things to do and ways to relaxFitness center, Hiking, Horseback riding, Hot tub, Massage, On-site entertainment, Sauna, Spa, Spa/sauna, Steamroom, Tours, Water sports (non-motorized), Yoga room
Services and conveniencesConcierge, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingGrocery delivery
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Chinese [Mandarin], Korean, Japanese
The 5-star The Castle Hotel A Luxury Collection Hotel Dalian offers comfort and convenience whether you're on business or holiday in Dalian. Featuring a complete list of amenities, guests will find their stay at the property a comfortable one. Service-minded staff will welcome and guide you at the The Castle Hotel A Luxury Collection Hotel Dalian. Guestrooms are fitted with all the amenities you need for a good night's sleep. In some of the rooms, guests can find television LCD/plasma screen, whirlpool bathtub, non smoking rooms, air conditioning, heating. Recuperate from a full day of sightseeing in the comfort of your room or take advantage of the hotel's recreational facilities, including hot tub, fitness center, sauna, indoor pool, spa. A welcoming atmosphere and excellent service are what you can expect during your stay at The Castle Hotel A Luxury Collection Hotel Dalian.
Where you'll be sleeping
150 m²
Noble Suite, Royal Club Lounge access lounge access, Suite
1 king bed
85 m²
Ocean Suite, Royal Club Lounge access lounge access, Suite
1 king bed
100 m²
Knight Suite, Royal Club Lounge access lounge access, Suite
1 king bed
50 m²
Grand Ocean View Room, Guest room, 2 Twin/Single Bed(s)
2 single beds
50 m²
Deluxe Ocean View Room, Guest room, 2 Twin/Single Bed(s)
1 double bed
70 m²
Suite family
1 king bed
50 m²
Deluxe Ocean View Room, Guest room, 1 King, Ocean view
1 king bed
50 m²
Deluxe Mountain Room, Guest room, 2 Twin/Single Bed(s)
2 single beds
245 m²
Premier Duplex Apartment Suite - 3-Bedroom, Sea-View
2 single beds and 2 king beds
50 m²
Grand Ocean View Room, Guest room, 1 King, Ocean view
1 king bed
What other guests say about this hotel
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