Sheraton Hanoi West
8.4Rating
ExcellentRated by Guests
73Reviews
What to expect
Pros
- 🍳Diverse and plentiful breakfast options
- 😊Friendly and positive staff
- 🍸Excellent bartender service
- 🌟Wonderful and attentive staff
- 👍Clean rooms
- 🏨Well-maintained property
- 🛏️Comfortable beds
- 🌄Great location
- 🔑Helpful front desk service
- 🏊Nice swimming pool
Cons
- 🧖Spa cleanliness concerns
- 🗣️Noise issues with room soundproofing
- 🥘Poorly prepared restaurant food
- 💸High prices for food and drinks
- ☕Lack of coffee machine in rooms
- 🛁Bathroom facilities need improvement
- 🚗Location far from center area
- 🛎️Confusing or delayed check-in process
- 🚪Lack of acoustic insulation in rooms
- 🔒Security concerns with room access
What this place has to offer
Things to do and ways to relaxFitness center, Hot tub, Massage, Sauna, Spa, Spa/sauna, Steamroom, Tennis court, Tours
Services and conveniencesConcierge, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Laundry service, Luggage storage
Dining, drinking, and snackingKitchen, Room service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Chinese [Mandarin], French, Korean, Vietnamese, Japanese
Stop at Crowne Plaza West Hanoi Residences to discover the wonders of Hanoi. Featuring a complete list of amenities, guests will find their stay at the property a comfortable one. Take advantage of the hotel's 24-hour front desk, facilities for disabled guests, express check-in/check-out, luggage storage, car park. Television LCD/plasma screen, whirlpool bathtub, non smoking rooms, air conditioning, heating can be found in selected guestrooms. To enhance guests' stay, the hotel offers recreational facilities such as fitness center, sauna, outdoor pool, spa, massage. A welcoming atmosphere and excellent service are what you can expect during your stay at Crowne Plaza West Hanoi Residences.
Where you'll be sleeping
Standard Double or Twin Room
Club level, Guest room, 1 King, Sofa bed, City view
3 Bedroom Apartment, Bedroom 1: 1 King, Bedroom 2: 2 Twins, Bedroom 3: 1 King, Sofa bed
Club level, Guest room, 2 Twins, Sofa bed, City View
Junior Suite, 1 Bedroom Suite, 1 King, Sofa bed, City view
2 Bedroom Apartment, Bedroom 1: 1 King, Bedroom 2: 1 Twins, Sofa bed, City view
2 Bedroom Larger Apartment, Bedroom 1: 1 Queen, Bedroom 2: 1 King, Sofa bed, City view
Executive, Club level, Suite, 1 King, Sofa bed, City view
Club level, Presidential Suite, 1 King, Sofa bed, City View
Deluxe, Guest room, 2 Twins, Sofa bed, City view
What other guests say about this hotel
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