Kempinski Hotel Suzhou

Name: Kempinski Hotel Suzhou
Address: No. 1 Guobin Road, Suzhou, Jiangsu, 215021, China
Rating: 8.16047619047619

Suzhou, China

8.2Rating

ExcellentRated by Guests

210Reviews

What to expect

Pros

🏊Swimming pool available
🌿Lovely grounds and beautiful hotel surroundings
👍Very helpful staff
🍳Delicious breakfast options
🛏️Very comfortable beds
🌟Palatial rooms and amazing grounds
🎤Excellent live music performances in the German restaurant
👶Great place for families with babies/toddlers
🍹Variety of options in breakfast buffet
🌲Surrounded by lakes and forests for a peaceful atmosphere

Cons

⏳Check-in process can be slow and complicated
🚿Inconvenient automatic shower at pool entrance
📆Rooms are a bit dated
🍔Limited availability of international food options
🍸Limited service at lobby and bars after 10:30 pm
📝Breakfast ordering card not collected in time
📱Some staff members not fully attentive due to cell phone use
🛋️Dim lighting and warm room due to air-conditioning issues
🍺Lack of mini bar service
🎵No late-night service available in lobby and bars

What this place has to offer

Things to do and ways to relaxBilliards, Fitness center, Game room, Hot tub, Massage, Mini golf course, Sauna, Spa, Spa/sauna, Steamroom, Tours, Yoga room

Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage

Dining, drinking, and snackingKitchen, Room service [24-hour]

Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas

Languages spokenEnglish, Chinese [Mandarin], Japanese

The 5-star Kempinski Hotel Suzhou offers comfort and convenience whether you're on business or holiday in Suzhou. The hotel has everything you need for a comfortable stay. 24-hour room service, free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, express check-in/check-out are just some of the facilities on offer. Television LCD/plasma screen, carpeting, complimentary instant coffee, complimentary tea, free welcome drink can be found in selected guestrooms. Entertain the hotel's recreational facilities, including fitness center, sauna, golf course (within 3 km), indoor pool, spa. Kempinski Hotel Suzhou is an excellent choice from which to explore Suzhou or to simply relax and rejuvenate.