Hotel Fenix Beach Cartagena

Name: Hotel Fenix Beach Cartagena
Address: Tierra Bomba Sector Punta Arena cll 26 A 28, Cartagena, Bolivar, 130015, Colombia
Rating: 8.390153846153847

Cartagena, Colombia

Tierra Bomba Sector Punta Arena cll 26 A 28, 130015

8.4Rating

ExcellentRated by Guests

325Reviews

What to expect

Pros

🌴Beautiful tropical setting with a relaxing atmosphere
👨‍👩‍👧‍👦Family-friendly facilities and activities
🍹Delicious and varied food options with fresh ingredients
🏊‍♂️Spectacular pool area for relaxation and fun
👫Friendly and attentive staff providing exceptional service
🌅Stunning views of Cartagena and the beach
🛏️Comfortable and spacious rooms with cozy decor
🎶Enjoyable music and entertainment options
🌮Great gastronomic experience with a variety of dishes
🐶Pet-friendly environment, perfect for animal lovers

Cons

🔌Electricity issues causing inconvenience during the stay
🏖️Priority given to day pass guests over hotel guests in beach areas
⏱️Slow service at dinner times leading to long waiting periods
🔊Communication gaps among hotel staff impacting customer experience
💤Inconsistent room cleaning and maintenance standards
🚿Water supply issues due to electricity disruptions
🏝️Beach area for hotel guests could be better maintained and equipped
💼Lack of clarity in hotel policies and event information
🧹Rooms may require better preparation and attention to detail
🦺Improvement opportunity in customer service training for staff

What this place has to offer

Things to do and ways to relaxDiving, Fishing, Game room, Horseback riding, Massage, Nightclub, On-site entertainment, Pool with view, Private beach, Snorkeling, Spa, Spa/sauna, Tours, Water sports (non-motorized), Wind surfing, Yoga room

Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Elevator, Food delivery, Luggage storage

Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas

Languages spokenEnglish, Spanish

Set in a prime location of Cartagena, Hotel Playa Vista puts everything the city has to offer just outside your doorstep. The hotel offers a wide range of amenities and perks to ensure you have a great time. Service-minded staff will welcome and guide you at the Hotel Playa Vista. Guestrooms are fitted with all the amenities you need for a good night's sleep. In some of the rooms, guests can find air conditioning, balcony/terrace, fan, television LCD/plasma screen, satellite/cable TV. The hotel offers various recreational opportunities. Discover all Cartagena has to offer by making Hotel Playa Vista your base.