Grand Hotel Haikou (Managed by Accor)

Name: Grand Hotel Haikou (Managed by Accor)
Address: 256 Binhai Road, Haikou, Hainan, 570311, China
Rating: 8.437588652482269

Haikou, China

8.4Rating

ExcellentRated by Guests

141Reviews

What to expect

Pros

🏖️Beautiful beach nearby
🍽️Great variety and quality of food at breakfast buffet
🏊Well-equipped gym and indoor pool
👨‍👩‍👧Friendly and accommodating staff, especially towards families
🌿Lush green outdoor pools with private spots for relaxation
🍹Nice pool bar with attentive staff and refreshing drinks
🛌Super comfortable beds for a good night's sleep
🏞️Stunning views of the sea and outdoor pools from the balcony
🍜Delicious Chinese cuisine at the Shang Palace restaurant
🎉Special activities and events organized for guests, like Easter egg painting

Cons

🧹Rooms need better cleaning, especially old furniture and mold in swimming pool
🚶‍♂️Far from city center and major tourist attractions, limited nearby amenities
🍹Inconsistent and below-expectation drink quality at the lobby bar
🍴Disorganization and lack of control during breakfast and dinner service
🏊Issues with pool cleanliness and staff not enforcing pool etiquette
💤Uncomfortable bedding options, like hard foam pillows and small beds
🔊Disrupted peace due to loud events or conferences on the premises
💸Lack of value for money in certain aspects like room upgrades or additional services
🗣️Communication barriers with staff due to limited English proficiency
🍜Disappointing food service and variety during meals, especially at dinner

What this place has to offer

Things to do and ways to relaxFitness center, Foot bath, Game room, Hot tub, Massage, On-site entertainment, Pool with view, Spa, Spa/sauna, Steamroom, Tennis court, Tours, Water park, Water sports (non-motorized), Wind surfing, Yoga room

Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage

Dining, drinking, and snackingGrocery delivery, Kitchen, Room service [24-hour]

Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas

Languages spokenEnglish, Chinese [Mandarin]

Shangri-La Hotel Haikou is perfectly located for both business and leisure guests in Haikou. Offering a variety of facilities and services, the hotel provides all you need for a good night's sleep. 24-hour room service, free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, express check-in/check-out are on the list of things guests can enjoy. All rooms are designed and decorated to make guests feel right at home, and some rooms come with television LCD/plasma screen, carpeting, clothes rack, linens, locker. Recuperate from a full day of sightseeing in the comfort of your room or take advantage of the hotel's recreational facilities, including hot tub, private beach, fitness center, sauna, hot spring bath. A welcoming atmosphere and excellent service are what you can expect during your stay at Shangri-La Hotel Haikou.