Monkasel (Submarine Monument) - 830 m from property

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Bumi Surabaya City Resort

Name: Bumi Surabaya City Resort
Address: JL. Jend Basuki Rahmat 106-128, Surabaya, East Java, 60271, Indonesia
Rating: 8.967972350230422

Surabaya, Indonesia

JL. Jend Basuki Rahmat 106-128, 60271

9.0Rating

ExcellentRated by Guests

868Reviews

What to expect

Pros

🏊‍♂️Large swimming pool with warm water whirpool for kids
🍽️Fantastic evening food buffet at a good price
🌳Beautiful grounds with a big garden surrounding the restaurant
👨‍👩‍👧Friendly and helpful staff providing excellent service
🛏️Spacious rooms with comfortable beds
👍🏾Attentive and humble staff making the stay memorable
🍲Wide choice of breakfast menu with good taste
🎂Assistance with birthday decorations for special occasions
🌟Classic and elegant atmosphere with well-behaved staff
🏞️Open-air restaurant with a wide selection of delicious local food

Cons

🧹Lack of attention to cleanliness, especially in carpeted areas
🕰️Outdated facilities like gym machines and room amenities
💰Additional charges for services not clearly communicated upfront
🦟Mosquito presence in the lobby at night
🥢Limited variety in breakfast menu compared to pre-pandemic period
🔌Insufficient electrical outlets in the room
🛁Some rooms lacking hand and face towels in the bathroom
🚿Shower only equipped with a shower head, missing other amenities
🥡Inconsistent information provided by staff regarding hotel services
🏢Room amenities not always up to standard for a 5-star hotel

What this place has to offer

Things to do and ways to relaxFitness center

Services and conveniencesConcierge, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Laundry service, Luggage storage

Dining, drinking, and snackingKitchen, Restaurant [halal], Room service [24-hour], Shared kitchen

Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas

Languages spokenEnglish, Indonesian

The 5-star Bumi Surabaya City Resort offers comfort and convenience whether you're on business or holiday in Surabaya. Featuring a complete list of amenities, guests will find their stay at the property a comfortable one. 24-hour room service, free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, express check-in/check-out are just some of the facilities on offer. Each guestroom is elegantly furnished and equipped with handy amenities. To enhance guests' stay, the hotel offers recreational facilities such as hot tub, fitness center, sauna, outdoor pool, spa. For reliable service and professional staff, Bumi Surabaya City Resort caters to your needs.